Client Service Planning


Client Service Planning: Information Sheet and Informed Consent


Client information sheet: Individual service planning



What is individual service planning?

Individual service planning is a process where your support worker will talk with you about your future and will assist you to work out what you want to achieve while you are at Beyond My Label.


The process assists you to:

  • identify and prioritise your needs and preferences, and what is important to you
  • decide how these needs and preferences can be best met, either through this service or other services nearby
  • identify your long-term or future goals and how you can best work towards achieving these.


What is in an individual service plan and how does it work?

At an individual service planning session we will talk about your needs and preferences, and what you want to do, and together we will write these down in your plan.


Your plan will outline:

  • your strengths
  • your needs and preferences
  • your goals
  • how these goals can be best met
  • who can support you in achieving these goals.


Together we will sign your plan to show we are committed to following through with the tasks identified in this planning session.


We will also set a date by when we will meet again to see how your plan is progressing. This date will be noted in your plan.


At the next session we will look at what has been achieved, what didn’t happen and why and whether we need to make some changes to your plan. We will rely on you telling us about these things. If there is anything in your plan that you want to change before this next meeting, just let staff know and changes can be made before or during this next planning session.


Importantly, this is your plan. You will be given a copy to keep in a safe place.


Can a friend or relative join me at the planning sessions?

If you would like someone to come with you to your planning sessions, simply let your case or support worker know. You may wish to bring a friend or relative, someone from the community or a worker from another agency.


If you have difficulty communicating in English and would prefer to have discussions in your own language, we may be able to arrange an interpreter for you.

End of document.